English 
Nederlands 
Most of us, when being called by a callcenter, react oftentimes (too) short, not even trying to hide our irritation.
It must feel awful though, getting all these unpleasant reactions, while desperately trying to do a good job.
Tip for today
Next time you get a call, thank the callcenter agent. And while you’re at it, why not give them a compliment?
If you are not interested, off course you can make that clear. But thank them for doing a good job. Or compliment them on their nice voice. And don’t forget to wish them a day full of smiles!
Even though you can’t see the person on the other end of the line, non-verbal communication is important during a conversation
And smiling is a key factor in our non-verbal communication.
Smiling during a phone call changes the tone of your voice because you tighten certain muscles in your face. Whoever gets the call is guaranteed to hear this and will be more open to your message.
And putting a smile on your own face, sends good vibes to your mind!